The Potions Cauldron Group makes every effort to ensure that its attractions and retail outlets are accessible for as many visitors as possible.
However, due to the location and nature of some of our buildings, there may be some challenges for some visitors with disabilities, medical needs, and access needs. The Potions Cauldron Group is in line with the Equality Act 2010.
We are committed to ensuring that, wherever possible, every visitor has a safe and enjoyable experience. If any visitor has issues or concerns that are not addressed below, we recommend emailing the following, and a member of our team will be happy to assist.
The Hole In Wand Chester – chester@theholeinwand.com
Contact phone number – 01244 455232
We hope the information below will assist you during your visit.
We are located on Eastgate Street, between the Chester Cross and the Eastgate Clock, the nearest car park with access spaces on Frodsham Street (Postcode - CH1 3JJ) and Hamilton Street (Postcode - CH1 2BG)
For more information, please visit –
Car parks in Chester | Cheshire West and Chester Council
Due to the building's layout, there are stairs in and out of The Hole In Wand Chester, which unfortunately means that those with access needs will find it difficult to enter and exit the building.
Carers are free at The Hole In Wand Chester. Please bring proof with you, which can be a carer card or a similar document. We understand not everyone will have one, so letters, etc, will be considered. Carers who are available are there to support the person playing; however, please note that carers wishing to play will need to pay an upgrade cost of £2.49, which includes a magical potion.
We have toilets on-site for our guests.
Unfortunately, we do not have a disabled toilet on site.
We welcome all guide and assistance dogs into the venue. Should you require a water and bowl, please ask a member of the team.
We provide ear defenders at all times as we play a soundtrack specifically made for the venue, and the golf balls can sometimes bang. We also have specific mornings where we offer a quiet hour. Please check our social media for the latest dates and information about our events.
We also have sensory bags for you to use, should you need them - they are available to lend whilst you are playing golf. We also have Chester's visual story downloadable here: Hole In Wand Chester Visual Story
We have seating in our tavern area. If you require a seat elsewhere in the venue, please ask a member of staff.
All staff receive training through Welcome to Excellence’s course, ‘Welcoming All’. This provides our team with greater tools in welcoming guests with specific and additional needs.
Our staff are undertaking training to become Dementia Friends.
